Use cases

Key avataa use cases are cross-industry and cross-vertical digitalisation, focused on scalability, operational efficiency and sustainable growth through Digital Twins.

Telecom

Finance

Civil Engineering

QUALITY OF SERVICE CONTROL

Customer: Communications Authority of Kenya (CAK)

Result

Unprecedented visibility into service quality countrywide

Solution

avataa’s PM tool that can automatically detect SLA breaches in operator networks

Challenge

The regulator needs to see near-realtime performance to control the quality of services delivered on the networks in Kenya

DEPLOYMENT AUTOMATION

Customer: Nokia

Challenge

Strict KPI-based SLA’s from the customer result in constant fines and low profitability in RAN swap and management of the network for Nokia

Solution

avataa’s software-as-a-service offer for assurance and deployment automation

Result

Minimised SLA breaches by over 50%. Reduced the number of engineers required for the task by 80%

AUTOMATIC INVENTORY

Customer: Vodafone

Challenge

RAN network built with 4 different vendors - Ericsson, Huawei, Nokia and ZTE. Harmonisation required

Solution

avataa’s Automatic Inventory (AI) for automatic network inventory and configuration management

Result

Over 100 engineers connected through a single environment, centralising multi-vendor infrastructure management

CONFIGURATION AUDIT

Customer: Umlaut Germany (offers advisory and engineering services to clients all over the world)

Challenge

Configuration Audit is an essential, but costly part of Umlaut’s services

Solution

avataa’s software-as-a-service that can accommodate UMLAUT’s audit requirements worldwide

Result

Traditional configuration audit and optimization services, as well as new offerings to UMLAUT’s portfolio

SWAP MANAGEMENT

Customer: A1

Challenge

A1 selected ZTE for full RAN-Core-Transport network swap. The vendor arrives with notebooks (not PC’s) with notes in Chinese. High risk of losing customers due to quality

Solution

avataa’s PM-CM-FM to track everything that ZTE do, ensuring unbiased KPI non-degradation

Result

ZTE physical and virtual NE monitoring, IT infrastructure monitoring performance - faults - configuration. Optimisation algorithms. Northbound configuration application

CUSTOMER EXPERIENCE MANAGEMENT

Customer: An operator in Europe

Challenge

Customer Experience Management required for technical and marketing purposes. Tender against Huawei and Netscout

Solution

avataa’s Customer Experience Management (CEM). Service KPI’s, User KPI’s and Terminal KPI’s

Result

Customer Experience Management platform for troubleshooting, marketing, VIP monitoring, Call Center, Management team

Digital twins for cost and profitability management

Reports

Data upload

Analytics

Data source

Upload and classification, gaps identification for data consistency

Data upload automation with coefficients and rules

Revenue and expenses allocation to products and services
Cost calculation with breakdown through Digital Twins
Expense distribution between recipients / products / business functions

Budget allocation process

Integration with existing systems (SAP, Oracle, billing etc.)

Manually collected data from users (Excel, Outlook, etc.)

less than 6 months in a multi-billion customer for all product lines

Up to 25% cost reduction in the first year with avataa

Efficiency

Time

ML-based fraud analytics

BI / Dashboards

AR/VR and 3d maps

5G civil engineering automation (AR/VR)

AR app for automates pole surveys and data collection as well as manages remote teams.

Multi-level workflows modelling and automation for task assignment, survey data collection, engineering, validation and approvals, signed / sealed document generation.

Challenge

Solution: avataa app & cloud system

Project supervision and automated trail generation for supervision and workflow optimization with digital twins.

Telecom engineering company supports 5G roll-out in the US for telecom operators and tower companies.
Process from customer order to final documentation & approvals takes 6-8 weeks on average per site.
Execution involves multiple stages: sites surveys (street poles) and measurements, engineering calculations and approvals, documentation filing for city/state approvals and final customer validation.

minutes

week

to

15

6-8

Results

Reduced number of re-walks on site
Automated repetitive steps
Resources and cost reduction
Over 100x acceleration

Benefits