Use cases
Key avataa use cases are cross-industry and cross-vertical digitalisation, focused on scalability, operational efficiency and sustainable growth through Digital Twins.
Telecom
Finance
Civil Engineering
QUALITY OF SERVICE CONTROL
Customer: Communications Authority of Kenya (CAK)

Result
Unprecedented visibility into service quality countrywide
Solution
avataa’s PM tool that can automatically detect SLA breaches in operator networks
Challenge
The regulator needs to see near-realtime performance to control the quality of services delivered on the networks in Kenya
DEPLOYMENT AUTOMATION
Customer: Nokia

Challenge
Strict KPI-based SLA’s from the customer result in constant fines and low profitability in RAN swap and management of the network for Nokia
Solution
avataa’s software-as-a-service offer for assurance and deployment automation
Result
Minimised SLA breaches by over 50%. Reduced the number of engineers required for the task by 80%
AUTOMATIC INVENTORY
Customer: Vodafone
Challenge
RAN network built with 4 different vendors - Ericsson, Huawei, Nokia and ZTE. Harmonisation required
Solution
avataa’s Automatic Inventory (AI) for automatic network inventory and configuration management
Result
Over 100 engineers connected through a single environment, centralising multi-vendor infrastructure management
CONFIGURATION AUDIT
Customer: Umlaut Germany (offers advisory and engineering services to clients all over the world)

Challenge
Configuration Audit is an essential, but costly part of Umlaut’s services
Solution
avataa’s software-as-a-service that can accommodate UMLAUT’s audit requirements worldwide
Result
Traditional configuration audit and optimization services, as well as new offerings to UMLAUT’s portfolio
SWAP MANAGEMENT

Customer: A1

Challenge
A1 selected ZTE for full RAN-Core-Transport network swap. The vendor arrives with notebooks (not PC’s) with notes in Chinese. High risk of losing customers due to quality
Solution
avataa’s PM-CM-FM to track everything that ZTE do, ensuring unbiased KPI non-degradation
Result
ZTE physical and virtual NE monitoring, IT infrastructure monitoring performance - faults - configuration. Optimisation algorithms. Northbound configuration application
CUSTOMER EXPERIENCE MANAGEMENT
Customer: An operator in Europe

Challenge
Customer Experience Management required for technical and marketing purposes. Tender against Huawei and Netscout
Solution
avataa’s Customer Experience Management (CEM). Service KPI’s, User KPI’s and Terminal KPI’s
Result
Customer Experience Management platform for troubleshooting, marketing, VIP monitoring, Call Center, Management team
Digital twins for cost and profitability management
Reports
Data upload
Analytics
Data source
Upload and classification, gaps identification for data consistency
Data upload automation with coefficients and rules
  • Revenue and expenses allocation to products and services
  • Cost calculation with breakdown through Digital Twins
  • Expense distribution between recipients / products / business functions
Budget allocation process
Integration with existing systems (SAP, Oracle, billing etc.)
Manually collected data from users (Excel, Outlook, etc.)
less than 6 months in a multi-billion customer for all product lines
Up to 25% cost reduction in the first year with avataa
Efficiency
Time
ML-based fraud analytics
BI / Dashboards
AR/VR and 3d maps
5G civil engineering automation (AR/VR)
AR app for automates pole surveys and data collection as well as manages remote teams.
Multi-level workflows modelling and automation for task assignment, survey data collection, engineering, validation and approvals, signed / sealed document generation.
Challenge
Solution: avataa app & cloud system
Project supervision and automated trail generation for supervision and workflow optimization with digital twins.
Telecom engineering company supports 5G roll-out in the US for telecom operators and tower companies.
Process from customer order to final documentation & approvals takes 6-8 weeks on average per site.
Execution involves multiple stages: sites surveys (street poles) and measurements, engineering calculations and approvals, documentation filing for city/state approvals and final customer validation.
minutes
week
to
15
6-8
Results
  • Reduced number of re-walks on site
  • Automated repetitive steps
  • Resources and cost reduction
  • Over 100x acceleration
Benefits